Privacy Policy

27th November 2025

This Privacy Policy describes how Dr Oliver Rabie (“we”, “us”, “our”, “the Clinic”) collects, uses, protects, and stores your personal information when you use our website or services. We respect your privacy and commit to handling your data responsibly.

1. Who we are & how to contact us

Clinic name: Dr Oliver Rabie
Address: Seven Lion Yard, 7 Lion Yard, Tremadoc Road, London, SW4 7NQ (Dr Oliver Rabie)
Contact Email: Oliver@droliverrabie.co.uk (Dr Oliver Rabie)
You can reach us via email for any privacy-related questions or requests.

2. What personal data we collect

We may collect the following types of data:

  • Patient / Client information, when you book or use our services: name, contact details (email, phone), appointment dates, medical history and health information, consultation notes, prescription and treatment data.

  • Communications data, when you message us or submit forms (e.g. contact requests, enquiries, feedback).

  • Website data, when you visit our website: IP address, browser type, device data, page visits, cookies and analytics data (if you consent), logs of usage.

3. Why we collect and how we use your data

We collect and process your data for the following purposes:

  • To provide clinical services — consultations, health checks, referrals, prescriptions, follow-ups.

  • To manage bookings and appointments, and communicate with you (confirmation, reminders, follow-up).

  • To maintain accurate health records, including test results and consultation history, if you are a patient.

  • To respond to enquiries or messages, when you contact us with questions or requests.

  • To improve our services and website experience, through anonymised analytics and feedback (where used).

  • To comply with legal or regulatory obligations, including confidentiality and record-keeping standards for medical practice.

Legal basis

Your data is processed under legal bases such as: consent (when you provide data), necessity to fulfill a contract (medical service agreement), and legitimate interest (clinic management, security, quality assurance), as appropriate — in line with UK data-protection law.

4. Data security and storage

We treat personal and medical information as highly confidential:

  • Data is stored securely, access-controlled and only available to authorised staff.

  • We use industry-standard security measures to protect against unauthorized access, data loss or disclosure.

  • Data held for as long as needed for treatment, legal or regulatory compliance.

Despite robust safeguards, no method of online storage or transmission is 100% secure — we cannot guarantee absolute security, but we strive to protect your data responsibly.

5. Sharing your data

We will not sell your personal data. Data will only be shared when necessary:

  • With trusted third-party service providers (e.g. laboratories, pharmacies, specialist consultants) — with your consent where required.

  • When required by law or regulation (e.g. legal requests, public-health obligations).

  • When you explicitly consent — e.g. for referrals, specialist care, or third-party services.

6. Cookies and website analytics

Our website may use cookies or other tracking technologies (through Squarespace or third-party tools) to collect non-personal data such as pages visited, device type, browsing behavior. This is used to help improve user experience and website performance.

You may disable cookies in your browser, but this might limit certain website functionality.

7. Your data protection rights

Under UK data-protection law (e.g. GDPR / Data Protection Act 2018), you have the right to:

  • Access the personal data we hold about you and request a copy.

  • Request correction or update of inaccurate or incomplete data.

  • Request erasure (delete your personal data), subject to legal or regulatory exceptions.

  • Request restriction of processing or object to certain processing, when applicable.

  • Ask for data portability (structured data) where relevant.

  • Withdraw your consent at any time (for data collected via consent).

To exercise your rights, please contact us via the email above. We will respond within a reasonable timeframe (normally within one month).

8. How long we keep your data

We retain personal and medical data for as long as necessary to provide care, follow-up, comply with legal or professional obligations (e.g. clinical safety, audits) or defend against potential complaints or claims. Once data is no longer needed, it will be securely deleted or anonymised.

9. Updates to this Privacy Policy

We may update this policy occasionally to reflect changes in practice, legal requirements, or data-handling procedures. The “Last updated” date will be revised. We encourage you to review this page periodically.

10. Contact & Complaints

If you have questions about this Privacy Policy or wish to raise a complaint about data use, processing or security, please contact:

Email: Oliver@droliverrabie.co.uk
Address: Seven Lion Yard, 7 Lion Yard, Tremadoc Road, London, SW4 7NQ

If you are unsatisfied with our response, you may contact the UK regulator, Information Commissioner's Office (ICO).

11. Consent

By using our website, booking services or submitting personal data, you consent to the collection and processing of that data according to this Privacy Policy.